CARAT Remote maintenance
Direct and safe support

There are moments when you just can't get ahead. If our service staff cannot answer one of your queries about the use of our products by phone or e-mail, CARAT remote maintenance is the ideal solution. Your advantage: fast, direct, competent and safe support. Completely without any installation.
 

Start remote maintenance

This is how easy CARAT remote maintenance works:

  • Start the CARAT remote maintenance session with one click from the CARAT software
  • Confirm that you would like to start the session
  • Your personal access ID appears in a small window
  • Inform a CARAT support employee of this access ID
  • The CARAT support employee can use it to work on your computer or to direct you purposefully

 

Start remote maintenance

This is how easy CARAT remote maintenance works

Only with your consent!

With CARAT remote maintenance, you can be completely sure: You tell us which data we are allowed to access and which we are not. We do not view or back up any of your personal data that is on your computer and, of course, we only see your computer for as long as you allow us to.
 

  • CARAT remote maintenance can and will only be used and started with your permission
  • You determine whether only your screen is to be viewed or whether we are allowed to work on parts of your computer
  • You can terminate the remote maintenance session yourself at any time
  • We treat your data confidentially and do not pass it on to third parties
Only with your consent!

 

Would you like to use the help via CARAT remote maintenance by one of our support employees?

Then make an appointment with us right away!

 

Make an appointment now

 

Help via CARAT remote maintenance

CARAT academy

In the CARAT academy, you as a user will find interesting information as well as tips and tricks about the CARAT kitchen design software. The offering includes (online) seminars and videos. It's worth to take a look!

Beginners training - part 1

Beginners training - part 1

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CARAT cloud

CARAT cloud

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CARAT service

CARAT service

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