CARAT Remote maintenance
Direct and safe support
There are moments when you just can't get ahead. If our service staff cannot answer one of your queries about the use of our products by phone or e-mail, CARAT remote maintenance is the ideal solution. Your advantage: fast, direct, competent and safe support. Completely without any installation.
This is how easy CARAT remote maintenance works:
Start the CARAT remote maintenance session with one click from the CARAT software
Confirm that you would like to start the session
Your personal access ID appears in a small window
Inform a CARAT support employee of this access ID
The CARAT support employee can use it to work on your computer or to direct you purposefully
Only with your consent!
With CARAT remote maintenance, you can be completely sure: You tell us which data we are allowed to access and which we are not. We do not view or back up any of your personal data that is on your computer and, of course, we only see your computer for as long as you allow us to.
CARAT remote maintenance can and will only be used and started with your permission
You determine whether only your screen is to be viewed or whether we are allowed to work on parts of your computer
You can terminate the remote maintenance session yourself at any time
We treat your data confidentially and do not pass it on to third parties
Would you like to use the help via CARAT remote maintenance by one of our support employees?
Then make an appointment with us right away!
CARAT academy
In the CARAT academy, you as a user will find interesting information as well as tips and tricks about the CARAT kitchen design software. The offering includes (online) seminars and videos. It's worth to take a look!
